Questions & Answers

Questions & Answers for Common Topics

Q1. Where can I find reviews of your product and service?

A1. In our many years in business, we have spanned the spectrum. We have grown from a brick and mortar store to a full time online retailer.

We ship from our depots located in the USA and Canada.
We have been selling products on eBay, Amazon and Etsy since our company was founded. If you click on the following odcdeals/eBay store you will find 650+, 100% satisfaction feedback and related ratings. Customers who buy directly from our website enjoy a greater variety of products, more kit configuration options, the ability to request customized kits and preferential shipping and package delivery.

Q2. Where do I buy Rods and why not sell them?

A2. Our canopy kits include the fittings / brackets only. There are two framing rods around which we design our brackets, and they are fencing rods and EMT (Electrical Metal Tubing) rod; both are common items sold at any major hardware store in 10 foot standard lengths or cut to sizes. We couldn't compete with local rod sellers; besides, shipping 10 feet long poles is logistically difficult and expensive for. Iur research confirms that it is more economical for you to pick them up from your local hardware dealership.

Q3. What is the outside diameter of EMT or Fence pipe you recommend and the inside diameter of your Fittings?
A3. Please reference the below chart.

Q4. Do you have a list of dealerships for these frame pipes / poles you talk about?
A4. Yes see list below

5. Where do I purchase covers and why don't you sell them?

5A. There are many options for covers; clear or colored tarps, canvas, vinyl, plastic film sheets, shade cloth, shade nets, wire mesh, chicken wire, polycarbonate panels, corrugated metal and more. Most of these covers can be found locally at various supply stores or can be sourced on the internet. For customer reported quality cover recommendations, please contact us for a list. Our focus is to specialize in providing Canopy Kits, Fittings and related Accessories only.

6. What Frame Models Are Available”?
6A. Fittings are available in three (3) models:
(i) Low Peak (in 1-3/8" ID sizes),
(ii) High Peak (in 1" ID, 1-3/8" ID and 1-3/4" ID sizes), and
(iii) Slant Roof (in 1-3/8" ID sizes) models.

7. Do you also carry the individual Fitting for replacement parts, how do I purchase it?
7A. We carry replacement Fittings [web link]; see our website for them. If you're uncertain what would the the right fit for you existing tent frame, just contact us.[contact form link]

8. I don't see the Canopy size listed that I need, how do I purchase larger or smaller sizes?
8A. Contact us with a customization request, in your message describe as much as you possibly can the details of what you need including the model, the number of legs you want the frame to have, the length, width and maximum peak height and we shall advise you appropriately.

9A. Since EMT is sold in 10' lengths, all of our Kits are listed in 10' increments, but many variations of Canopy sizes are possible using the same parts. EMT can be cut shorter or extended longer (limits apply) to achieve the size Canopy you want to build. For instance, a 6' x 10' or 8' x 10' will use the same Canopy Kit parts as being sold with size 10' x 10'. Likewise, a 10' x 16' or 10' x 18' will use the same amount of Canopy Fittings as being sold with a 10' x 20'. On a larger scale, a 16' x 18' will use the same amount of Canopy Fittings as being sold with a ≤ 20' x 20'. A 16' x 24', 18' x 26', or 20' x 28' will use the same amount of parts as a ≤ 20' x 30' and so on. There are many other denominations of Canopy sizes not listed that you can consider. Please contact us for assistance if you are confused, have specialized orders, or other inquires.

10. What makes your Canopy kits different from other suppliers' "complete kits"?
10 A. Our products are more suitable for do-it-yourself and customized. We offer a variety of roof shapes, canopy sizes, canopy bracket diameters, with various options and upgrades to choose from.
This allows you to build exactly the canopy structure you want without buying unnecessary parts. With our separately sold individual or replacement hardware, you can easily modify or adapt your canopy to meet most canopy frame requirements. Unlike competitor kits that often use proprietary fittings and metric sized frame tubes, our canopy fittings and kits use common EMT and top rail Fence poles that can be readily sourced from your local hardware store if repairs or modifications are required.
For more information on the benefits of purchasing our products, please contact us.

11. I have other questions, do you have a phone number I can call?
11A. Our first level of support is either through email or “Live Chat” located on the bottom right corner of your computer screen (not compatible with all mobile phones or tablets). Most phone calls are reserved for after sale support. We have good reasons for using email and/or Live Chat for customer service inquiries.
• We often need to send and/or receive photos, drawings or plans to clarify questions and answers.
• We often need to send links to customers.
• We often need to refer back to email records to provide quick and accurate information to your question(s).
If our Live Chat is not active at the time you have a question, you will be pleasantly surprised how quickly we will respond to your email.

12. Can I pick up my order from you depot near me?
12A. Since Covid, we are not offering “Will Call”. However, you can pick up your order at UPS when we make our daily drops. If interested, you'll need to contact us to schedule an exact time. Expedited delivery can also be discussed. Keep in mind most orders regardless of location placed before noon CST will be sent out the same day or the following day at the latest (excludes Saturdays, Sundays and holidays).