Refund policy

Learn about ODCDeals' 30-day return policy, refund terms, and product exchange process.

 

ODCDeals Return & Refund Policy

We offer a 30-day return window from the date of delivery, as confirmed by the shipping carrier. After 30 days, returns are not accepted, regardless of the reason.

To ensure a smooth process, please inspect your package immediately upon delivery. If there are any issues, contact us right away so we can take prompt action.

How to Start a Return

Before sending any item back, you must contact us to receive a Return Authorization Number (RA#). This helps us track your return, process it quickly, and issue any applicable refunds without delay.

Returns sent without an RA# may be misrouted or lost in our warehouse. We want to avoid this for all our customers.

Product Exchange & Replacement

If the return is due to a seller error (e.g., wrong item, damaged product), we will replace the item at no extra cost and ship it with expedited delivery.

Refunds for Buyer Remorse

If you’re returning an item due to buyer error or change of mind, you are responsible for the return shipping cost. We will refund the item price only — the original shipping fee is non-refundable, as it cannot be recovered from the carrier.