Order Delivery time: Usually 2-8 (Monday - Friday) business days. All orders ship with a tracking number which will be provided to you along with the notice of the shipment.
Order cut-off time: The cut-off time for placing the order is 12:00 am CST.
P.O.Box addresses: We do not ship to P.O.Box addresses, we request you provide a physical shipping address at checkout. Any order placed with a P.O.Box delivery address will be subsequently canceled and refunded.
Note that our warehouses are closed on national holidays.
Change of Delivery Address: For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
Delivery Time Exceeded: If your order did not arrive by the forecasted delivery time, please contact us so that we can conduct an investigation.
Tracking number: All items ship with a tracking number which will be provided to you with notice of the shipment.
Shipping options: We reserve the right to ship your order(s) using FedEx, UPS, USPS, Canada Post, etc. We strive to use the option that would be safe, competitive, and yet economical for our buyers.
Surcharge: We ship mainly to the UPPER USA and or Canada, any order shipping to outside of the Upper USA may attract a shipping surcharge (kindly contact us first to determine the extra shipping cost).
International Shipment: The buyer is responsible for any Customs duties charged by your country (Outside North America) upon delivery.